Privacy and Security
PaySpan, Inc. is sensitive to the privacy issues on the Internet and we are committed to the protection of personal information and the appropriate use of data that we collect and maintain. Our statement concerning website privacy and security policies appears below.

While visiting the Payformance® or PaySpan® Health websites, you have the opportunity to enter personal information (e.g., anything that identifies you or data that may be ascribed to you). In addition, visitor information (i.e., any information gathered by our site such as usage data) may be collected automatically while you are interacting with the features of our websites.

In addition, our websites are used by our customers for the delivery to us and retrieval of information from us as these activities relate to services provided by PaySpan, Inc.. The use, security, and any disclosure of this information are governed by service agreements between Payformance and each of its customers.

PaySpan, Inc.’s websites may contain links to other websites that are not owned or controlled by Payformance. Links to third-party websites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours’. PaySpan, Inc. is not responsible for the products or services offered by, or the practices, content or availability of third-party websites, their partners, or advertisers including any sites that may indicate a special relationship or partnership with PaySpan, Inc.. If you have any questions regarding the privacy policies of any of these websites, you should contact those sites directly.

PaySpan, Inc. reserves the right to change the terms of this Privacy and Security Statement at any time. Your use of any PaySpan, Inc. website constitutes acceptance of the provisions of this Privacy and Security Statement and your continued usage after such changes are posted constitutes acceptance of each revised Privacy and Security Statement. If you do not agree to the terms of this Privacy and Security Statement or any revised statement, please exit this website immediately.

What Information is Collected?
To have significant access to secure sections of our websites, customers and users of Payformance services must register. In order to register, a user must supply specific information about themselves such as name, mailing address, bank account information, federal tax ID, and other data that will establish the user’s identity. We also provide users the option to enter their e-mail address upon registration.

As part of our service, we use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies cannot be used to get data from your hard drive, get your e-mail address or any personally identifying information. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it; gather statistical information about usage by registered or unregistered users, research visiting patterns and help target content based on user interests. Most web browsers have features that can notify you when you receive a cookie, and that give you the option to prevent cookies from being sent. Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to re-enter your information more often and certain features of our site may be unavailable.

We collect the above described registration data, including the user’s e-mail address. We also collect any data entries users make or data files that users submit to us on the private areas of the Payformance and PaySpan Health websites.

Use of Your Information
When you enter one of our websites, you pass through a "firewall" for security purposes. As you pass through it, we may identify the Internet Protocol (IP) address associated with the device you are using, such as a personal computer or handheld device. The IP address does not identify you personally, but it may allow us to identify uniquely the device you're using. We store IP addresses in case we ever need to track a connection to its point of origin for security reasons.

Payformance uses visitor information (including your Internet providers or your Internet Protocol address, the software version and domain reported by your browser and cookies) as well as other information we receive from you on an enrollment form or subscription agreement for services or other forms, either by mail, phone or on-line, to help us manage our websites, provide functionality to you, and to administer our services. We also use the information to help us compile general statistical data, keep in contact with our users, and provide a better interactive service for you.

In order to better meet your needs and offer you other products and services that may be of interest to you, we may share information about you listed under the heading “What Information is Collected?” with our business units and affiliates. It is PaySpan, Inc.’s policy to share with nonaffiliated third parties neither nonpublic personal information that could be used to identify or contact you, nor any information you submit that might be considered Protected Health Information (as that term is defined under the Health Insurance Portability and Administration Act of 1996, or HIPAA) or nonpublic personal information (as defined within the privacy regulations under the Gramm-Leach-Bliley Act, 15 U.S.C. § 6801 et seq.) and collectively identified herein as the "Identifying Personal Information". We restrict access to your Identifying Personal Information to those employees and contractors who have a specific need to know this information and who are under an obligation to keep such information confidential. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your Identifying Personal Information. The foregoing notwithstanding, PaySpan, Inc., if required, may disclose your Identifying Personal Information to comply with applicable legal requirements, including without limitation, laws, regulations, search warrants, subpoenas, discovery requests, or court orders.

Security
PaySpan, Inc. protects your privacy using a number of measures. Secure pages are identified with (https://) in the address bar and a "lock" symbol in the bottom right hand side of the browser window. All personal information stored in our computers is protected from unauthorized access by a secure firewall and database architecture. Any information entered or uploaded to the Payformance or PaySpan websites may only be accessed by personnel who have a legitimate business reason to access it. Our secured web network is monitored by intrusion detection systems. Users are automatically logged out after a defined period of inactivity.

Customers, vendors of our customers, and healthcare providers who wish to enter the Payformance or PaySpan website must register and enter a user name and password to authenticate their identity. You are responsible for safely storing your login name and password. Whenever you voluntarily disclose personal information online - for example on message boards, through e-mail or in chat areas - that information can be collected and used by others. We recommend that you do not divulge your login name and password to anyone. If you believe that the security of your login name and password has been compromised, you should log in immediately and change your password to prevent unauthorized access to your account.

Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Remember to sign out of your account and close your browser window when you have finished your session. This is to help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

PaySpan, Inc. has implemented physical and logical security procedures to ensure that the data maintained by our systems meets or exceeds that mandated by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Our policy is to strictly follow the guidelines of the Privacy provisions of the act and the promulgated regulations thereof. A brief overview of the privacy policy is located at the Department of Health and Human Services web site. The Privacy provisions are enforced by the HHS Office of Civil Rights.

Disclaimers
All material presented via the Payformance or PaySpan Health websites including any link to other sites and content found at linked sites is provided "as is" and without any express or implied warranties including warranties of merchantability or fitness for a particular purpose. Due to the nature of the Internet, PaySpan, Inc. does not warrant that access to its websites or any of their pages will be uninterrupted or error free. PaySpan, Inc. does not warrant or make any representations regarding the usefulness of or the expected results of the material contained on its websites.

Children's Online Privacy Protection
Please note that PaySpan, Inc. does not knowingly solicit information from children (e.g. persons under the age of 13) and does not knowingly market our products or services to children.

Opt Out Information
If you do not want PaySpan, Inc. to collect or use information about you from the Internet, please refrain from use of the Payformance or PaySpan websites. Traditional means of communicating with PaySpan, Inc., such as by telephone, facsimile or by regular mail are available.

In addition, if you do not wish to permit you or other members of your business under your control to obtain access to private information via our website, you may block your account by notifying us in writing, through regular mail at the address below or by calling PaySpan Health Provider Services at 877-331-7154

You may request that your information not be shared among the affiliates or other business units of PaySpan, Inc.. During the normal course of doing business, we will continue to share your information among our business units, our subcontractors and affiliated third parties as necessary in order to service your accounts with us.

Furthermore, you may opt-out of receiving electronic communications (e-mail) from PaySpan, Inc.. This may be done during registration within the website and we also provide users the opportunity to opt-out of receiving these communications in e-mails we send. When a user opts-out, the system removes them from PaySpan, Inc.’s e-mail distribution list. Users can also contact PaySpan, Inc. directly to request that they be removed from the distribution list.

A hardcopy of this website privacy and security statement is available upon request.

You can contact us the following ways:

• Send an e-mail to info@payformance.com
• Visit the following URL: http://www.payformance.com/contacts.asp
• Call the following telephone number: 1-800-733-0908
• Send regular mail to the following postal address: PaySpan, Inc., Attention: Privacy Officer, 7751 Belfort Parkway., Ste. 200, Jacksonville, FL 32256-6933